Terms And Conditions

We reserve the right to amend/modify these Terms and Conditions at any time. Your participation as a customer in this service will constitute acceptance of this agreement.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

These Terms of Use apply to all users of the Website. The Website may include content, information or links to third parties or third party websites. Gratefy does not regularly review materials posted, or products or services offered, on the Website by such third parties and does not necessarily endorse all of the materials, products, and services available on such third party websites. By accepting these Terms of Use you agree to hold harmless and relieve Gratefy and its affiliates from any liability whatsoever arising from your use of information from a third party or your use of any third-party website and you agree and acknowledge that viewing and usage of the contents of any such third party website is solely made at your own risk.

Gratefy recommends that before you disclose any personal information to a third party on our website, you should first read and accept the third party's privacy policy and Terms of Use of use (if applicable) of their website.

Access to Website: GRATEFY hereby provides its conditional permission for you to access the Website in accordance with these Terms of Use provided that you use the Website on your continued and absolute compliance with these Terms of Use. You shall not rent, transfer, assign, commercially exploit, resell or sublicense access to the service/products available on the Website to any third-party. You may only use this Website solely for (1) your personal, non-commercial use (2) you may download a single copy of the materials from the Website only for your personal, non-commercial home use. You agree not to use or launch, or cause to be used or launched, any automated/computerized/analog/hybrid system or program in connection with the Website or online ordering, including without limitation, publishing or distributing vouchers or codes, robots, spiders, offline readers, place pop-up windows over its pages, or otherwise affect the display of its pages and anything of similar nature. Notwithstanding the foregoing, GRATEFY grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. GRATEFY reserves the right to revoke these exceptions either generally or in specific cases at any time. You agree not to collect or harvest any personally identifiable information from the Website or use the communication systems provided by the Website for any commercial solicitation purposes. You agree not to solicit for any reason whatsoever any users of the Website with respect to their Submissions to the Website. Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this Website without the prior written permission of the material's owner. We always try to provide you uninterrupted access to the website of Gratefy and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

Alteration Of Service Or Amendments To The Conditions: You will be bound to terms and conditions, Terms of Use and Disclaimers when you use the website and order goods from us. We have all rights to make changes/ amendments to our website, policies and terms of use at any time. If any term or condition will deem invalid, void, or for any reason unenforceable, that term or condition will deem to be severable and will not affect enforceability of other remaining terms and conditions.

User Submissions: GRATEFY welcomes your comments about your experiences shopping with us and your suggestions about how to improve the Website. The Website permit the submission of written works, photos, audio files, videos or other communications submitted by you and other users of the website (User Submissions) and the hosting, sharing and/or publishing of the User Submissions. Any comments, ideas, suggestions, information, or any other content you contribute to GRATEFY or the Website (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for GRATEFY to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You agree and understand that whether or not such User Submissions are published on the Website, GRATEFY does not guarantee any confidentiality with respect to any such submissions. Furthermore, you agree and acknowledge that GRATEFY may publish your name and submissions on the Website, GRATEFY managed social media, advertising, print material or in any other press releases of media items. In relation to your User Submission you covenant, represent and warrant that: you own or otherwise have the necessary licenses, rights, consents and permissions to use and authorise GRATEFY to use all patent, trade mark, trade secret, copyright or other proprietary rights in and to any and all the User Submissions to enable inclusion and use of the User Submissions in the manner contemplated by the Website and the Terms of Use.In connection with your User Submissions, you agree that you will not (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant GRATEFY all of the license rights granted herein (ii) publish falsehoods or misrepresentations that may cause or likely to cause any damage to GRATEFY or any third party (iii) submit material that is unlawful, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate (iv) post advertisements or solicitations of business (v) impersonate another person. Your agree and acknowledge that GRATEFY does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and GRATEFY expressly disclaims any and all liability in connection with User Submissions. Furthermore, GRATEFY does not permit copyright infringing activities and infringement of Intellectual Property Rights on the Website, and GRATEFY is entitled to block and remove all content and User Submissions if properly notified that such content or User Submission infringes on another's intellectual property rights. GRATEFY reserves the right to remove content and User Submissions without any prior notice.GRATEFY may also terminate, without notice, a user's access to its Website, if the user is determined to be a repeat infringer. A repeat infringer is a User who has been notified of infringing activity twice and/or has had a User Submission removed from the website. GRATEFY also reserves the right to decide whether content or a User Submission is appropriate and complies with these Terms of Use for violations other than copyright infringement and violations of intellectual property law, such as, but not limited to, pornography, obscene or defamatory material, or excessive length.You agree that only you not, GRATEFY/Gratefy.com is responsible for all electronic communication, and content sent from your computer to us and you must use the website for lawful purposes only. You are responsible for the your acts on the website which may cause or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

There is a possibility of extra charges like Octroi, Taxes or Duties which are to be borne by the recipient at the time of delivery. Please note that such regulatory obligations are beyond the purview of Gratefy.

For flowers, edible items, personal care items or other items that are perishable in nature, delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept, the customer shall still be charged for the order. No refunds would be entertained for such items.

Since flower arrangements are hand-made, slight variation from the picture shown may arise. However, we will ensure that the flower arrangement delivered is as close as possible to the description/ photograph shown.

The product specifications (weight, size, color etc.) mentioned with the product photos is only approximate. Many products are handmade items. Slight variation in the pictures and the respective products may arise. GRATEFY, at its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control.

Under no circumstances whatsoever shall GRATEFY be liable for any loss of data, loss of profits or any damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered on the site Notwithstanding the foregoing, in no event shall GRATEFY be liable to the user for any or all damages, losses, and causes of action (including but not limited to, negligence) or otherwise exceeding the amount paid by the user to GRATEFY for that specific service/product.

In an effort to provide our customers with the most current information, GRATEFY will, from time to time, make changes in the contents and in the products or services described.

Users who have availed services through GRATEFY.com by selecting one or more listed service providers: GRATEFY.com reaches out to these users via SMS / E-mail / Call / WhatsApp messages, Online social media after their scheduled delivery and ask them for Feedback on their experience or inform them on the latest product updates from the Service provider. GRATEFY.com has complete ownership of this flow of feedback collection.

Notwithstanding any or all of the terms, conditions & disclaimers stated herein above and in FAQ or elsewhere in the site, any refund or payment by GRATEFY to the user or anyone else acting on his behalf for any reason whatsoever, voluntarily or on being claimed by any user shall not become a waiver of any or all of the Terms, Conditions and Disclaimers made and shall not become a precedent for similar future actions/claims or confer any rights on the claimant. AND further that all such refunds/payments if any when made shall be subject to deduction of GST amount and 10% deduction on account of Bank charges and other processing overheads.

The user may carefully read all the information on products and services as provided in relevant sections and in FAQs

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

If the user has any questions, doubts or confusion in regard to any of the terms & conditions set out herein, he should seek clarifications from us through email clientservice@gratefy.com) and should wait for a written clarification before using the service.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause of force majeure.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.

The user of Gratefy is expected to have read all the terms and conditions herein and FAQ and is deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedures and risks of using the services and cannot at any time claim ignorance of any or all of them. In event of any disputes between the parties in connection with any provision, both the parties hereto, shall endeavour to settle dispute amicably. In event Parties fail to settle within 30 days, the dispute shall be referred to sole Arbitrator, governed by the Arbitration and Conciliation Act, 1996. All the disputes will subject to the Judiciary of Mumbai Jurisdiction.

Indemnity: You agree to indemnify, defend and hold harmless GRATEFY, its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising in connection with (i) your use of and access to the Website (ii) your violation of any term of the Terms of Use and Terms of Use (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right (iv) any claim that one of your User Submissions caused damage to a third party and (v) use of the User Submissions by GRATEFY.

Disclaimers, Limitations and Exclusions of Liability: While GRATEFY endeavours to provide the most accurate, up-to-date material available, the information, materials, products, and services available on this site may include inaccuracies, typographical errors, or outdated information. Moreover, GRATEFY may make modifications or changes to the website or the information, materials, products, and services described in the website at any time. GRATEFY is not responsible for any typographical or pricing errors on the website; GRATEFY reserves the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which GRATEFY believes the customer has violated applicable law, and orders that GRATEFY believes are harmful to GRATEFY or its affiliates. GRATEFY also reserves the right to limit the number of items purchased or orders placed through this website.You assume the sole risk of making use or relying on the information, materials, products, and services available on this website. GRATEFY makes no representations about the suitability, completeness, timeliness, reliability, legality in your jurisdiction, or accuracy of the information, materials, products, and services described or contained in this website for any purpose. To the fullest extent permissible by applicable law, GRATEFY disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement , system integration, data accuracy, and quiet enjoyment. GRATEFY does not warrant that the website, its servers, or e-mail sent from the website are free of viruses or other harmful components.GRATEFY and its affiliates will not be liable for damages of any kind arising from the use of the Website, including, but not limited to direct, indirect, incidental, punitive or consequential damages or special damages in connection with these Terms of Use, the service, the Website, or the products, whether or not such damages were foreseeable and even if GRATEFY was advised that such damages were likely or possible. In no event will aggregate liability of GRATEFY to you for any and all claims arising in connection with these Terms of Use, the service, the Website, or the products exceed the greater of (1) INR 500 (five hundred Indian Rupees only) or (2) the amounts you have paid to company in relation to the service, the products or the usage of the website in the past one month hereunder. You agree and acknowledge that this limitation of liability is an essential term between you and GRATEFY relating to the provision of the Website, the service and the products to you, and GRATEFY would not provide the Website or service or products to you without this limitation.GRATEFY and its affiliates will not be liable for any damages of any kind arising in relation to (1) the use or consumption of products procured / manufactured by third parties or (2) the products delivered to you by any third party. GRATEFY assumes no responsibility for examining or evaluating the products and services offered by them. GRATEFY does not warrant the offerings of, any of these businesses or individuals. GRATEFY does not endorse, in any way , any third party products or services or website’s content thereof. Any claim in respect of the same shall be made directly with the third party.If Gratefy is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.

Delivery of Courier Products: Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, GRATEFY does not make any representation or warranty in relation to the delivery of such order.

The products will be delivered through a courier company and the delivery made by them is subject to the Terms and Conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address. No deliveries are made by third party courier agencies on a Sunday and Public Holidays.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

REPLACEMENT, RETURNS and REFUNDS

Refunds:

For returns, cancellation, replacement- refund, if applicable will be done of only the balance amount after charges applicable are deducted.

Replacement

➢ For Couriered Products:

If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

For broken, damaged or wrong products, you can ask for a replacement, which will take 7-10 days to be re-delivered at the recipient's address.

Products may be eligible for replacement only if the same seller has the exact same item in stock. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.

➢ For "Hand Delivered Products (flowers & cakes & edibles):

There are no replacements /refunds/ change of address/ cancellations allowed for flowers, cakes, edibles as the products are perishable.

In case of damaged, wrong product, missing or bad quality products- if proven to be true on checking the complaint- we will endeavor to send a replacement within 24 hours. We request you to send a formal complaint to us email on the same day of receipt of delivery, accompanied with image and video of the product. Email to be sent to clientservice@gratefy.com

Return

Products are returnable within the applicable return window of 10days if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective.

Return will be processed only if:

it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Gratefy shall not be liable in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
Flowers/ Cakes, Food/ edible items, Personal care items are non returnable besides the products which may be specifically marked as non returnable on the product details page.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product by emailing with image and video to clientservice@gratefy.com

➢ For Couriered Products:

If you don’t like the product, you can notify us within 10 days from the date the order is delivered.

In case of returns, the refund will work in the following manner:

For broken, damaged or wrong products, you can either ask for a refund to your card, wallet or account which you originally used to make the payment. We will process the refund within 24 hours. The complaint needs to be supported by a picture of the product.
For products in good condition, if you want to return them because you didn’t like them, you will be refunded the amount against a purchase of similar value from gratefy.com within next 30 days. You may seek guidance on this matter by emailing us at clientservice@gratefy.com.
Personalized products are Non-Returnable.

Gratefy.com is NOT liable to compensate in any form for any "Couriered" order in the following cases:

If the complaint is made after 10 days of the delivery date.
If the products are delivered to an incorrect address provided by the sender.
Unsuccessful delivery due to the recipient not being available at the address provided by the sender at the time of delivery.
If the recipient refuses to accept the product.

➢ For "Hand Delivered Products (flowers & cakes):

There are no returns allowed as the products are perishable. However, in case of damaged, wrong product, missing or bad quality products, please reach out to us at clientservice@gratefy.com and we will provide the most appropriate solution by replacing the product.

Gratefy.com is NOT liable to compensate in any form for any "Hand delivered" order in the following cases:

If the complaint is made after 48 hours of the delivery time.
If the products are delivered to an incorrect address provided by the sender.
Unsuccessful delivery due to the recipient not being available at the address/not contactable provided by the sender at the time of delivery.
If the recipient refuses to accept the product.
In the above-mentioned scenario's, the order would be marked as attempted and request for reattempt or refund/cancellations would not be accepted.
In case of any complaints we would require an image of the product delivered to be sent across to us to investigate the complaint. Email us at clientservice@gratefy.com

Return Pick up

➢ For Couriered Products:

For regular pin codes, we do provide return pickups, provided you have raised the return request within 10 days of receiving the package.
For any return request placed post 10 days from the date of delivery, we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.
For remote locations and international pin codes (outside of India), we do not provide return pick-up facility. In such cases, you must ship the product back to us on your own.

To know more about return addresses, contact our customer care -Monday to Saturday between 10 am to 6 pm by writing to us at clientservice@gratefy.com.

➢ For "Hand Delivered Products (flowers & cakes & edibles):

There is return pick-ups available for products are perishable.

Time taken to return a product & get a refund?

➢ For Couriered Products:

Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up and the validity of the complaint is checked, we process the refund within 24 hours.
If yours is a remote location and you ship your product directly to our warehouse, it usually takes 3-5 business days for the items to reach our warehouse. Once we receive the item, we check the validity of the complaint and then process the refund within 24 hours.

➢ For "Hand Delivered Products (flowers & cakes):

There are no returns allowed as the products are perishable.

CANCELLATIONS :

Order with personalized/customized products or perishable products including flowers and cakes, won't be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.

You can contact our customer care -Monday to Saturday between 10am to 6pm by emailing us at clientservice@gmail.com. In case of legitimate cancellations, we will process your refund within 24 hours of cancellation.

How long does it take to process my cancellation?

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.

Gift Card:-

Gift cards once purchased cannot be cancelled or returned.

Terms and Conditions: Gift Cards

In Gratefy portal, all gift cards are issued by Qwikcilver , but for different brands.

Each brand has its own rules and regulations which have been mentioned under the gift card details of the brand. In case you are not sure of the terms of the brand card, please email us at clientservice@gratefy.com. On purchasing a card, it is assumed that you have agreed to the terms specified by the brand.

Qwikcilver is a private limited company organized under the laws of India, and is the issuer of Gift Cards to Gratefy on behalf of each brand. By purchasing or using a Gift Card, you are agreeing to and accept terms and conditions of each specific brand and those mentioned below.

Redemption: Gift Cards may only be redeemed toward the purchase of eligible products as per policy allowed by the respective brands. Purchases are deducted from the redeemer's Gift Card balance. No fees or charges apply to Gift Cards.
Limitations: Gift Cards, including any unused Gift Card balances, expire immediately after validity periods is over from the date of issuance. Please check the validity for the respective brand under the brand details. You may request for revalidation of any expired Gift Cards. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash. Except as provided hereunder or as per applicable law, amount in your Gift Cards will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. Unused Gift Card balances may not be transferred to another users account. No interest will be payable on any Gift Card or Gift Card balance. Gratefy makes no claims that the underlying brand will provide the best services, always.
Fraud: Gratefy is not responsible if a Gift Card is lost, stolen, destroyed , redemption pin code misused or used by third party without permission.
Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts at Mumbai. You agree to indemnify Qwikcilver and Gratefy for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these terms and conditions.
Limitation of Liability: NEITHER GRATEFY (Ahdityaa Ccorporates) NOR QWIKSILVER MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
General Terms:The other Gratefy Terms and Conditions of Use apply to Gift Cards also. Qwikcilver reserves the right to change these Gift Card terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.

Express Delivery – Delivery of Flowers, Cakes and Edible items

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause of force majeure.

Delivery Information

The image displayed is indicative in nature.
Actual product may vary in shape or design as per the availability.
Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.
The chosen delivery time is an estimate and depends on the availability of the product and the destination to which you want the product to be delivered.
Since flowers and cakes are perishable in nature, we attempt delivery of your order only once.
The delivery cannot be redirected to any other address.
This product is hand delivered and will not be delivered along with courier products.
Occasionally, substitution of flowers/flavours/designs is necessary due to temporary and/or regional unavailability issues.

Care Instructions

When your flowers arrive, just trim the stems and add water. Re-cut 1-2” of the stems at a 45 degree angle.
Use a clean vase and clean water.
Remove the leaves below the waterline but do not remove all leaves along the stem length.
Check the water level daily and replenish as needed.
Don’t place flowers in direct sunlight or near any other source of excessive heat.
All flowers benefit from a daily mist of water.
Enjoy your flowers!
Store cream cakes in a refrigerator. Fondant cakes should be stored in an air conditioned environment.
Slice and serve the cake at room temperature and make sure it is not exposed to heat.
Use a serrated knife to cut a fondant cake.
Sculptural elements and figurines may contain wire supports or toothpicks or wooden skewers for support.
Please check the placement of these items before serving to small children.
The cake should be consumed within 24 hours.

Please Note:

The cake stand, cutlery & accessories used in the image are only for representation purposes. They are not delivered with the cake.
This cake is hand delivered in a good quality cardboard box.
Due to government policies, non woven fabric which is used to wrap this bouquet will be substituted by paper wrapping in Mumbai, Pune & Bangalore

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to: Bad weather, political disruptions, other unforeseen circumstances.
In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.
For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

Wrong shipping/delivery address.
Recipient not available.
Premises locked.
Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient to schedule an appropriate delivery time.
Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.

Gratefy contact information: clientservice@gratefy.com